Guidelines and Policies
If there's one thing we truly love, it's sharing in all the great
foodie moments you have. Bouquets when the food exceeds your
expectations, brickbats when the service is shocking, chronicles of
your food excursions – they all count.
While we welcome your opinions and descriptions of your dining
experiences, there are a few things we expect from every user on
Global & Scoopy. Your reviews and photos, as well as your profile
and the comments you share, are all subject to Content Guidelines,
our Foodie Code of Conduct.
If your activity on Global & Scoopy doesn't match up to these
content guidelines, we reserve the right to take action as we deem
necessary. This could include altering or deleting your reviews or
comments, restricting your review activity or deleting your Global &
Scoopy account altogether, with or without notice. Scoopy also
utilizes an algorithm to aid in removing suspicious reviews. If you
feel your review was deleted in error, email us at help@Scoopy.in
If you see content that does not align with these guidelines or our
Terms of Service, please let us know. We will consider all reports.
However, due to the diversity of our community, it is possible that
content disagreeable to you might not meet the criteria to be
- Foodie Code of Conduct
Keep out the clutter: To make sure we
collectively work towards building the highest-quality content
that's useful to everyone, reviews need to be a minimum of 140
characters long for dine-in reviews.. That's just about the length
of a tweet, so it's convenient even for all you micro-bloggers. If
you cover the food, service and ambiance, you shouldn't fall short
on characters. We do not have 140 characters limit for an online
order review. However, if any review is filled with junk, we might
have to remove the review altogether.
Keep it relevant: Please keep your contributions
relevant to Global & Scoopy. Accounts placing irrelevant,
inappropriate, or promotional content, reviews with similar
digital signatures that spam restaurants, or are based on any
already disclaimed or informed policies and practices of a
restaurant may be deleted without notice. If your review has been
removed or moderated by us and if you repost another experience
for the same restaurant, we reserve the right to remove that
review too, even though such review might be in line with our
content guidelines. In the case of spam, we can restrict your
review activity on Global & Scoopy.
Keep it clean: Whether you're writing a small
snippet or a delightfully detailed account of your meal, keep
foul/abusive/hateful language, threats, and lewdness out of it.
We, just like you, hate junk and will delete it whenever we see
it. This also includes (but is not limited to) derogatory comments
on someone's protected characteristics (e.g. race, gender,
religion) or indication of a personal vendetta against a business
and its associates.
Keep it fresh: Only one review per restaurant
for a dine out experience and one review for each online order
transaction can be submitted and your most recent experience at a
place counts. That's what is going to help people when they're
trying to decide whether or not to eat there. You're free to edit
and update your review based on subsequent visits at any time.
Reviews about old experiences (more than 6 months old) will also
be deleted from our platform.
Keep it real: Write your review based on facts
and your own experiences (e.g. not a friend's or any hearsay
experience or based on media reports). Please don't exaggerate or
falsify your experience. We do not take sides in cases of dispute,
so make sure you can stand by your word. Content that indicates
the reviewer hasn't even visited or availed any services from the
restaurant will be removed. For example, "Never been here, never
want to. Management is horrible and the food is worse!" Deceptive,
fake, or misleading reviews will be removed. Reviewing a bunch of
fat-food outlets in quick succession (even if you eat at them more
often than you should) is considered suspicious activity, and it's
likely these reviews will be moderated. Accepting or soliciting a
kickback – monetary or otherwise – in exchange for reviews or
photographs is also not acceptable, and could result in removal of
Don't solicit: Identifying or promoting yourself as
an official Global & Scoopy blogger, or using your status to solicit
any kind of benefits (including but not limited to accepting money,
free meals, drinks) in exchange for promotion, or at the threat of
negative reviews on Global & Scoopy, will not be tolerated. If
reports or evidence of such instances are brought to our attention,
we reserve the right to delete your Global & Scoopy profile or take
any other action that we may deem fit, no questions asked. Acts that
constitute as 'Solicitation' include:
(written or verbal) to write reviews in exchange for money, a free
meal(s), drinks, etc.
Being a part of social media
groups (e.g. WhatsApp/Facebook or any other social media platform)
which offer incentives in exchange of reviews.
Don't steal: Plagiarism is something we take
seriously. Copying others' reviews or photos from Global & Scoopy
or other platforms,, or even re-posting your own in multiple
places on Global & Scoopy (in full or in part), is something that
will not be tolerated and may be removed/ moderated.. We trust
that you'll play fair and create your own content.
Tell the whole story: If you luck into a free
meal or dine as a guest of the restaurant, or have a relevant
association with a restaurant or its owners, give full disclosure
in your review. We're sure that honesty is the best policy, and
other users will respect you even more for it. If you have made it
to the major league as a food writer or critic, let us know and we
can provide special access for your blog link to appear with your
reviews. We love summaries, but incomplete reviews with a manually
added link will be removed.
Be yourself: Your profile is your identity on
Global & Scoopy, so keep it real. You're welcome to use a screen
name (foodbye, maybe?), but please refrain from using
inappropriate names, bios, or profile images. We want to stay
clean, and we might end up removing your account depending on how
inappropriate your profile is.
Don't misrepresent: Identifying or promoting
yourself as an official Global & Scoopy blogger, or using your
status to solicit benefits in exchange for promotion or at the
threat of negative reviews on Global & Scoopy will not be
tolerated. If reports or evidence of such instances are brought to
our attention, we reserve the right to delete your Global & Scoopy
profile, no questions asked.
Don’t be a bully: We take allegations of
blackmail or threatening behavior against restaurants and its
associates very seriously. This activity is strictly against our
guidelines and may also be illegal in many locations. Reviews
submitted in an attempt to blackmail a restaurant and its
associates will be deleted.
Play by the rules: The content you add should be
in compliance with Global & Scoopy's Terms and Conditions,
including terms and conditions of any of Global & Scoopy products
such as Scoopy VIP, Online Ordering, or Global & Scoopy Treats, as
well as the prevailing local laws and regulations. Local laws take
precedence, and content may be moderated or deleted to adhere to
Seek help from the right people: Global &
Scoopy is a website and mobile application with no claims to be a
court of law or a ministry of health (we aren't serious enough to
do those jobs). If you have a dispute with a restaurant, or if you
feel a restaurant does not measure up to health codes, we
encourage you to contact the appropriate authorities directly.
Global & Scoopy is not the appropriate platform for reporting
illegal activities, physical confrontations, health code
violations, or anything under investigation by local governing
bodies or law-enforcement personnel. We encourage that such
accusations be reported to the concerned authorities rather than
being mentioned in reviews.
- Photo guidelines
There's no easier way to show how deliciously chocolate-y that
chocolate mud cake was than with a picture, right? That said, it's
important to keep in mind our photo guidelines, and understand why
some photos may be moved or removed once they've been added.
Food shots that are clear, in focus, and delicious enough to make
the viewer wish Global & Scoopy included smell-o-vision will be
featured in restaurants' photo galleries. Ambiance shots that
highlight the overall feel or vibe of a place will also be
highlighted on restaurant pages.
Photos that don't make the cut to appear on a restaurant's page,
will show with your review or on your profile depending on how
useful it is to other users and how relevant it is to the review.
Photos with hair and bugs will be shown only with a review for
validation and context.
Violation of the below mentioned pointers may lead to deduction of
foodie points, reduced visibility or deletion of your pictures
Photos that are exact
duplicates of other photos, multiple clicks of the same dish or
ambiance or taken from a different angles
- Plagiarized photos
Photos of others posted without
Photos that contain promotional
Photos that contain subject
such as people in it
Photos that are blurry or
Photos that contain text, or
are not related to dine-in experience
Photos of half-eaten food items
Photos of packed food
Photos of food under
Photos containing watermarks or
write-ups of any kind
Photos containing and focussing
on subjects other than food or restaurant ambiance
Unpleasant photos that ruin
- Guidelines for Restaurants
Global & Scoopy is a great way for restaurants to reach out to a
vast foodie community. A few things you should keep in mind:
Keep your listing updated: While our team makes
every effort to keep information on Global & Scoopy up-to-date, we
appreciate you letting us know when an update is required. If your
timings change and your listing is not updated, customers arriving
late won't be too happy with you (or Global & Scoopy).
Don't solicit reviews: The best way to get reviews
is to delight customers with your food and service. Selective
solicitation is a strict NO, and offering any type of compensation
or kick-back for reviews is unfair, so you definitely want to keep
away from that, too.
Don’t ever offer freebies,
discounts, or payment in exchange for reviews
Don't offer incentives for
users to remove reviews
Don’t ask your staff to compete
with each other to collect reviews
Don’t work with companies or
third-party vendors/PR agencies offering to 'fix your
While conducting foodie meetups
is allowed, reviews which come in lieu of these official
gatherings must carry a clear disclaimer which will help the
others identify that the review is based on an invite. That being
said, an invite certainly does not mean that the user needs to
post a positive review
The businesses that do best on
Global & Scoopy are the ones that provide a great customer
experience to everyone who walks in the door without any
expectation or encouragement that they write a positive review
If we do come across any
evidence (direct/indirect) of you indulging in solicitation, we
will activate a disclaimer on your restaurant's page, informing
the Global & Scoopy community that your reviews are suspicious.
Respond to criticism positively: Take two deep
breaths when you get a negative review. Three, if required. This
happens to all restaurants who have customers. These customers are
always right, even when they are wrong. Take the unflattering
reviews as constructive feedback and use it as an opportunity to
fix things. Whether you agree with the feedback or not, take the
criticism in good stride. You can reply with a management response
to show you care, but please don't use this as a platform to hit
back or offer the customer an incentive to edit their review. Your
response can't be edited after posting, so choose your words well.
Be accountable: Global & Scoopy will not moderate
any questionable activities about your restaurant posted in
reviews. (e.g. serving shisha where it is not permitted, serving
alcohol to minors, or staying open later than permitted). Global &
Scoopy may also not moderate or delete any reviews where any third
party service provider is involved. Such a review may be retained
if it falls within our guidelines. This business requires thick
skin – stating the perceived attitude of owners or employees and
reporting of individual actions are not considered personal
Don't entertain: Fulfilling the demands of
customers who ask for benefits at the threat of bad reviews or
ratings, sends a message that this behavior is tolerated.
Similarly, inviting users who have reviewed and given a low rating
back to the restaurant for a complimentary meal, invites false
negative reviews. These issues affect the entire community and
require everyone's participation to curb their prevalence. Please
report users who engage in such activities to help@Scoopy.in
In a concerted effort to
maintain the neutrality of content on Global & Scoopy, restaurant
owners, employees, and any affiliates with business interests are
no longer permitted to write reviews on Global & Scoopy. We
understand that being in the restaurant industry, you are truly
passionate about food, and would love to share your experiences.
But when you're unavoidably invested in your business, it becomes
hard to leave emotions (and bias) at the door. This is a step
towards maintaining neutrality - and quality - of the content on
Global & Scoopy.
It's also important to note that we (Global & Scoopy) have no
employees or affiliates who are paid to review. If any guest
identifies themselves as an official blogger, review employee, or
associate of Global & Scoopy, it's not true. Employees of Global &
Scoopy s are contractually and ethically forbidden from using their
status to solicit free meals or receive special treatment. If you
observe any such practice, report it to help@Scoopy.in. Appropriate
action will be taken against the user or employee if evidence can be
- Global & Scoopy Employee Code of Ethics
Employees of Global & Scoopy
are expected to adhere to and uphold the highest standard of
ethics and integrity. This includes acting in accordance with our
core values and the below listed policies at all times.
Global & Scoopy employees are
prohibited from using their employee status to solicit discounts,
freebies, or special treatment at restaurants. Unless visiting a
restaurant for official business, Scoopy employees are to refrain
from identifying themselves as employees of Global & Scoopy.
All Global & Scoopy employees
in client facing roles including but not limited to Sales, Sales
Support, Neutrality, Media Content and Client Servicing across all
transaction/ business/function at Global & Scoopy are prohibited
from writing reviews and/or giving ratings for dine out
experiences on Global & Scoopy from either their personal or
Global & Scoopy accounts. They are also not permitted to influence
others to write biased reviews or give ratings.
Scoopy's review and photo
moderators are required to always act in favor of keeping Global &
Scoopy a neutral platform. They are required to use their best
judgement in implementing moderation guidelines and are prohibited
from giving preferential treatment to restaurants. Deleting any
authentic review from a restaurant page is in violation of our
policies. Similarly, keeping reviews, which are proven to be
unauthentic, is in violation of our policies.
Please email legal@Scoopy.com
if you witness any behavior not in compliance with this code as it
is in direct violation of employee contracts.